Is Viator Legit? (5 Trustworthy Reasons Why)

Are you wondering if Viator is a legitimate tour operator? In this article, we will justify what makes Viator legit, from its background and history, its partnerships and accreditations, customer reviews and ratings, as well as its transparency and security measures.

By comparing Viator with other tour operators, we will help you determine if Viator is the right choice for your travel adventures.

So, let’s dive in and find out if Viator is legit!

Reason #1. Viator’s Extensive Background and History

Viator has an extensive background and history that you should be aware of. Founded in 1995, Viator is a leading online marketplace for booking tours and activities around the world.

With its headquarters in San Francisco, California, the company connects travelers with local tour operators, providing a wide range of options to suit every interest and budget.

Over the years, Viator has established itself as a trusted platform, partnering with reputable tour providers to ensure high-quality experiences for its customers. With a user-friendly website and mobile app, Viator makes it easy for travelers to browse and book tours, offering detailed descriptions, customer reviews, and competitive pricing.

Viator’s commitment to customer satisfaction is evident through its exceptional customer service, available 24/7 to assist with any inquiries or issues that may arise. The company also offers a Best Price Guarantee, ensuring that customers get the best value for their money.

With its extensive background and history, Viator has become a go-to platform for travelers seeking unforgettable experiences and reliable tour bookings.

Reason #2. Viator’s Partnerships and Accreditations Makes Viator Legit

When considering the legitimacy of Viator, it’s important to examine their partnerships and accreditations.

Viator prides itself on its strong partnerships with reputable travel companies and tour operators around the world. These partnerships not only ensure a wide variety of options for travelers, but also provide a level of credibility and trust.

Viator’s partners are carefully selected based on their expertise, quality of service, and commitment to customer satisfaction.

Additionally, Viator is accredited by various organizations in the travel industry, further solidifying their legitimacy. They’re a member of the United States Tour Operators Association (USTOA), which requires rigorous financial and ethical standards. Viator is also a member of the American Society of Travel Advisors (ASTA), demonstrating their adherence to industry best practices.

These partnerships and accreditations confirm that Viator is a trustworthy and reliable platform for booking your travel experiences.

Reason #3. Viator Customer Reviews and Ratings

You frequently see positive customer reviews and high ratings for Viator. Customers rave about the exceptional experiences they’ve had with Viator, praising the company for its wide range of tours and activities, knowledgeable guides, and seamless booking process.

Many reviewers mention how Viator exceeded their expectations, providing them with unforgettable adventures and insider access to popular attractions. Customers appreciate the convenience of booking through Viator’s user-friendly website and mobile app, as well as the prompt and helpful customer service they receive.

The high ratings also reflect the reliability and trustworthiness of Viator, with customers expressing satisfaction with the company’s professionalism and commitment to delivering quality experiences.

Reason #4. Viator Transparency and Security Measures

One important aspect to consider when assessing the legitimacy of Viator is the level of transparency and security measures in place. Viator takes great pride in ensuring that their customers’ information is safe and secure.

They use industry-standard encryption technology to protect your personal and payment information. This means that when you make a booking or provide any sensitive data, it’s transmitted securely and can’t be intercepted by unauthorized parties.

Viator also has a transparent refund policy, which outlines the conditions under which you can receive a refund for your booking. They strive to provide clear and accurate information about their tours and activities, including detailed descriptions, photos, and customer reviews.

Additionally, Viator has a dedicated customer support team that’s available 24/7 to assist you with any concerns or issues you may have. Rest assured, Viator prioritizes your safety and satisfaction throughout your booking experience.

Reason #5. Viator Vs. Other Tour Operators

To make an informed decision, it’s important to compare Viator with other tour operators. Here are some key points to consider when comparing Viator with other tour operators:

1. Range of Tours

Viator offers a wide range of tours and activities in various destinations around the world. From city tours to adventure activities, there’s something for everyone.

2. Customer Reviews

Reading customer reviews can give you insights into the quality of the tours and the level of customer satisfaction. Viator has a large number of positive reviews from satisfied customers.

3. Price

Comparing prices with other tour operators can help you find the best deal. Viator offers competitive prices and often has special discounts and promotions.

4. Customer Support

It’s important to consider the level of customer support provided by tour operators. Viator has a dedicated customer support team that’s available 24/7 to assist you with any queries or concerns.

5. Booking Process

The ease of booking is another important factor to consider. Viator’s website is user-friendly and allows you to easily search for and book tours online.